MS Office Word 2010 Issue

MS Office Word 2010 looks good and loads fast but I realized that it had an issue with "Select Objects" tool to select different drawing objects just by a click and drag option rather than selecting one by one holding Shift or Ctrl button.
At first I thought it was only me and did little search and read different post from different people and then I realized that it was not me but MS WORD 2010 itself. But the thing works well in MS PowerPoint 2010.
To Solve this issue I called Microsoft and after looooong hold and series of transfers, I finally got a person to help me out with the issue. At first, I was not able to make him understand, may be they didn't get call with issue like this before. I was then connected remotely to Microsoft sharing my Desktop and then I was able to make them understand the issue. He tried his best to look for the resources that he had but was not able to help me out right away and asked me that he will call me back after few (1-2) hours with solution. I am still waiting and its more than 2 hours.
I believe its the problem with their source code may be, I don't know. But I believe now I have brought this issue in Microsoft's attention and hope they will resolve it soon. :)